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Results:
Tag: COVID response

Oct. 28, 2021

We are NMCCL: The Call Center- the first line of communication

The first interaction for most patients of Naval Medical Center Camp Lejeune is not commonly with a nurse or doctor, it’s with a person on the other end of the phone. The 14 employees of the Call Center are often the very first encounter the beneficiary has with the medical center. One Call Center employee can average around 80 calls during their shift.

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