PHARMACY ANNOUNCEMENT: NMCCL pharmacies have been impacted by the nationwide outage.
The Q-Anywhere pharmacy system remains offline. Please understand, wait times will be long as crews work to restore services.

Health Services

Pharmacy Update 

ATTENTION ALL TRICARE BENEFICIARIES:
A reported cyberattack on the nation’s largest commercial prescription processor, Change Healthcare, has affected military clinics and hospitals worldwide. On February 21, Change Healthcare disconnected their systems to protect patient information. This is impacting all military pharmacies worldwide and some retail pharmacies nationally.
Military clinics and hospitals will provide outpatient prescriptions through a manual procedure until this issue is resolved. Military pharmacies will give priority to urgent prescriptions followed by routine prescriptions. Each military hospital and clinic will continue to offer pharmacy operations based on their local manning and resources.
​Please be patient while pharmacies take longer than usual to safely fill prescription needs.
 
Naval Medical Center Camp Lejeune pharmacies have been impacted by this event.
Until systems are restored, beneficiaries should expect the following:

  • The NMCCL Q-Anywhere system remains offline.
  • Those expecting to pick up refills starting Monday, February 26 should expect a minimum 3-day delay for refills moving forward. This is subject to change.
  • We know wait times are long as thousands of TRICARE patients utilize our pharmacy services. With this additional strain, wait times will be longer. Be prepared to wait, and we are beyond grateful for your kindness with our staff.
  • Updates will be posted on our social media outlets and website.
More information from TRICARE on the cyber security issue.
 


NOTE:
The MCX ScriptCenter Refill Kiosk at New River has been undergoing maintenance. Pharmacy teams are in the process of moving refill prescriptions back to the kiosk from the New River Branch Medical Clinic pharmacy. If you present to the pharmacy at the branch clinic, pleas ask the tech if your refill medication has been moved back to the kiosk, and the tech will be able to help you.


MCAS New River Branch Medical Clinic Pharmacy
BLDG AS-100, White Street
MCAS New River

Clinic pharmacy hours of operation are:
Monday–Friday
07:30 a.m.-4 p.m.
Closed for lunch from 12:15-1 p.m.
 


Pharmacy Hours

New and Renewal* Prescriptions

  • Naval Medical Center Camp Lejeune Pharmacy

    Monday–Friday   8 a.m.-5 p.m.
    Weekends   Closed

  • Lejeune MCX Pharmacy

    Monday–Friday   9 a.m.-5 p.m.
    Weekends   Closed

*Renewal Prescriptions mean the patient has had the medication before, but the prescription has expired and/or ran out of refills.


Refill Prescriptions Only

  • Lejeune MCX ScriptCenter Refill Kiosk

    Monday–Saturday   8 a.m.-8 p.m.
    Sunday   9 a.m.-6 p.m.

  • NH-200 Drive-Thru Window

    Monday–Friday   8 a.m.-6 p.m.
    Saturday    8 a.m.-12 p.m. & 12:30 p.m.-4 p.m.
    Sunday   Closed

  • New River MCX ScriptCenter Refill Kiosk 
    Monday–Saturday   7 a.m.-7 p.m.
    Sunday   8 a.m.-7 p.m.

    NOTE: The MCX ScriptCenter Refill Kiosk at New River has been undergoing maintenance. Pharmacy teams are in the process of moving refill prescriptions back to the kiosk from the New River Branch Medical Clinic pharmacy. If you present to the pharmacy at the branch clinic, pleas ask the tech if your refill medication has been moved back to the kiosk, and the tech will be able to help you.
     


Q-Anywhere - Currently Offline

Try Q-Anywhere for new and renewal prescriptions! 

NOTE: This is for electronically submitted prescriptions ONLY; written prescriptions will not work for Q-Anywhere.

New/Renewal Prescription(s) Locations (Scroll down for refills info)

New Prescriptions: Provider enters a new prescription medication(S)  or Emergency Department discharge medication(s). All NEW prescriptions, controlled and non-controlled, can be sent electronically by your provider.
Renewal Prescription (Out of Refills): Provider enters a new prescription for a medication when the patient has NO MORE refills.

Refill Pharmacy Locations:

Pharmacy Automated Refill System 

1.     Using a touch tone phone, dial 1-866-207-1028.
         Press Option 1 for Refills
                       Option 1 - ScriptCenter Prescription Refill Kiosk at Lejeune Main Exchange
                       Option 2 - Naval Hospital Clinic Annex Drive-Thru Pharmacy
                       Option 6 - ScriptCenter Prescription Refill Kiosk at New River Exchange
2.     Enter the patient's 8-digit date of birth (MM/DD/YYYY) followed by the pound sign (#). Example: 01/01/1988#
3.     Enter only the numeric portion of your prescription number followed by the pound sign (#).

·        Refills MUST be picked up within 10 days or it will be returned to stock.
·        Refills requested will be available THREE business days after calling in refill. 

Prescription Options

TRICARE's prescriptions are managed through the pharmacy contractor, Express Scripts.
TRICARE has several pharmacy options. Each option is available worldwide, but there are some limits overseas
Try TRICARE's home delivery option through Express Scripts!
 

Important Pharmacy Information

Contact Us

Automated Refill

Available 24/7
1-866-207-1028

Outpatient Pharmacy Call Center

Monday – Friday  8 a.m. to 4 p.m.
910-450-4171

Q-Anywhere System

Monday – Friday  8 a.m. to 4 p.m.
Don't forget to keep your family's information up-to-date in DEERS.