Family Medicine

Primary Care

Upon arrival, all patients should proceed to the Family Medicine Clinic front desk. The receptionist will guide you through the check-in process, which includes presenting your military identification card. The Naval Medical Center Camp Lejeune (NMCCL) Family Medicine Clinic is family-friendly, offering various healthcare services in one convenient location. Your health and the health of your family are our primary concerns. Every member of our staff, from physicians and nurses to office personnel, are committed to providing you with the highest level of medical care in a comfortable, friendly environment.

Patient-Centered Medical Home

Patient-Centered Medical Home (PCMH) is a team-based model of primary care service delivery led by a primary care manager (PCM), which provides continuous, accessible, family-centered, comprehensive, compassionate, and culturally sensitive healthcare to achieve the best outcomes. This model is based on the concept that the best healthcare has a strong primary care foundation with quality and resource efficiency incentives. It places the patient at the center of care, and our team works in partnership with the patient and their family, focusing on patient education and self-management.
 
The PCMH focuses on providing or arranging for all the patient’s healthcare needs for all stages of life, including acute care, chronic care, preventive services, obstetrical care, and end-of-life care. A PCMH practice is responsible for all patients’ healthcare needs and coordinating or integrating specialty healthcare and other professional services.

The PCMH Model of Care focuses on these core functions:

1. Patient-Centered Care: Relationship-based care focuses on the whole person and understanding and respecting each patient’s unique needs, culture, values, and preferences. The practice actively supports the patients in learning to manage and organize their care at their chosen level. We recognize that family members are care team members and are included in establishing goals and care plans.
2. Comprehensive Care: A team of providers who work to meet each patient’s physical and mental health care needs, including prevention and wellness and acute and chronic care.
3. Coordinated Care: Care is coordinated across the healthcare spectrum, including specialty care, hospitals, home care, community services, and support.
4. Access to Care: Our goal is for patients to have shorter wait times for urgent needs, enhanced in-person hours, and around-the-clock telephone or electronic access to the team. Our standards are:
   1. Acute/Urgent Need: Seen within 24 hours
   2. Routine Need: Seen within seven days
   3. Specialty Care: Seen within 28 days
   4. Wellness Need: Seen within 28 days
   5. Emergency Care: If you require emergency care, go to your nearest emergency room, or call 9-1-1.
5. Systems-based approach to quality and safety: We use evidence-based medicine and clinical decision tools for process improvement and performance measurement. We respond to patient experience and feedback of satisfaction. We practice population health management and share quality and safety data and improvement activities.

• Routine care, like an annual physical exam
• Medical treatment for nonemergency or non-urgent care
• Follow-up care for ongoing medical problems
• Preventive health care
• Family planning
• Detailed pharmacy education and management
• Patient education and counseling
• Obstetric Care
• Pediatric Care
• Women’s Health
• Procedures (Colposcopies, Vasectomies, joint injections, birth control, etc.)

The NMCCL Family Medicine PCMH Team consists of your PCM (MD, DO, NP, or PA), RNs, LPNs, Hospital Corpsmen, Certified Medical Assistants, Certified Nursing Assistants, Integrated Behavioral Health Consultants, Clinical Pharmacists, a Diabetic Educator, Obstetric coordinators, and office personnel.
 
Please view the ‘new patient letter and brochure’ under the resources tab; These resources are designed to provide you with important information about our clinic, the PCMH model of care, and what to expect during your visit. We are honored to provide your medical care and look forward to caring for you soon.

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