Getting Care

Appointments & Referrals


Appointments may be scheduled by one of the following:
  • Calling the Appointment Call Center or your Primary Care Manager (PCM) Family Medicine or Pediatrics clinic directly.
  • Signing up to schedule appointments online (TRICARE Prime).

Rescheduling / Cancellations

  • Naval Medical Center Appointments: To reschedule or cancel an appointment, please call ahead—we recommend 24 hours in advance. This allows us to give your time slot to another patient who needs care.  Call  910-450-HELP (Option 1) 24 hours in advance or as soon as possible. 
  • Network Provider Appointments:  Be advised that many offices will charge you if you fail to show up for your appointment. These charges range from $25.00 - $100.00 per appointment you miss. This charge is NOT a TRICARE covered service; it will be an out-of-pocket expense for the sponsor.

Specialty Referrals

  • If your address and/or telephone number has changed, the ACC Associate will update this information via the DEERS website.
  • If a specialty appointment is available at the Naval Medical Center, your appointment will be booked at the time of the call.
  • If a specialty appointment is not available, your referral will be forwarded to the specialty clinic for further determination.
  • If the specialty clinic at the Naval Medical Center is not able to provide the services you need, your referral will be deferred to Humana Military for authorization to see a provider in the network.
  • Humana will verify that the service can be paid under your TRICARE benefit. This is often referred to as a “Covered Service.”
  • Within 7-10 days, you should receive a letter from Humana Military with the name and telephone number of the provider you are authorized to see.
  • Call and schedule an appointment with the authorized provider listed on the letter.
  • Read the Humana Military letter carefully when you receive it. It has important instructions and authorization information that you will need to know.
Don't forget to keep your family's information up-to-date in DEERS.