Pediatrics 

Frequently Asked Questions

• What is considered a fever? A fever is a temperature at or above 100.4 F(38 C).

• How do I find out my child’s PCM?  Log into https://milconnect-pki.dmdc.osd.mil/milconnect/  select benefits then choose beneficiary web enrollment or Call Humana Military (Tricare) 800-444-5445 .

• How can I change my child’s PCM? Log into https://milconnect-pki.dmdc.osd.mil/milconnect/  select benefits then choose beneficiary web enrollment, then select change PCM or Call Humana Military (Tricare) 800-444-5445.

• Is my child up to date on Immunizations? You can see what immunizations your child has received by logging on to patient portal https://my.mhsgenesis.health.mil/ or call 910-450-4165.

• Do you accept walk-ins? Yes, please call 910-450-4500 and ask to be triaged by our clinic nurse.

• We missed our appointment, what do we do? Please call 910-450-4500 to reschedule.

• I am going to be late for my appointment what should I do? Please call 910-450-4500.

• What happens if I can’t get a face-to-face appointment when I need one? We offer virtual appointments, nurse phone triage, urgent care and ER. Call to speak to a clinic nurse to discuss your options 910-450-41500.

• What happens if my current referral expired? Please call 910-450-4357 to request a new referral.

• How do I obtain a copy of my child’s medical record? Please login to patient portal https://my.mhsgenesis.health.mil/ (<12 years of age) or contact outpatient medical records 910-450-4162.

• How can I request a medication refill?  Please login to patient portal https://my.mhsgenesis.health.mil/ or call 866-207-1028.
• How can I request a new prescription? Please login to patient portal https://my.mhsgenesis.health.mil/ or call 910-450-4500 (some prescriptions may require additional information/appointments at the providers discretion).
• What If I want to speak to a nurse after normal business hours?  If it is an Emergency please dial 911 or go to the nearest Emergency room.  For a nurse please call MHS Nurse Advice Line 800-874-2273 option 1.

• Can I drop off my child’s physical form to be completed without an appointment? Yes forms can be dropped off If your child has an updated well visit. EFMP/Overseas Screening may require additional visit or information.

• My provider has put in a referral for my child what’s next? Please call 910-450-4357 after 48-72 working hours to activate your referral.

• How can I provide constructive feedback regarding my experience at Naval Medical Center Camp Lejeune Pediatrics? Put your comments on ICE. https://ice.disa.mil/​