Health Services

Pediatrics 

Frequently Asked Questions

  • What is considered a fever? A fever is a temperature at or above 100.4 F(38 C).
  • Is my child up to date on Immunizations? You can see what immunizations your child has received by logging on to patient portal https://my.mhsgenesis.health.mil/ or call 910-450-4165.
  • Do you accept walk-ins? Yes, please call 910-450-4500 and ask to be triaged by our clinic nurse.
  • We missed our appointment, what do we do? Please call 910-450-4500 to reschedule.
  • I am going to be late for my appointment what should I do? Please call 910-450-4500.
  • What happens if I can’t get a face-to-face appointment when I need one? We offer virtual appointments, nurse phone triage, urgent care and ER. Call to speak to a clinic nurse to discuss your options 910-450-41500.
  • What happens if my current referral expired? Please call 910-450-4357 to request a new referral.
  • How do I obtain a copy of my child’s medical record? Please login to patient portal https://my.mhsgenesis.health.mil/ (<12 years of age) or contact outpatient medical records 910-450-4162.
  • How can I request a medication refill?  Please login to patient portal https://my.mhsgenesis.health.mil/ or call 866-207-1028.
  • How can I request a new prescription? Please login to patient portal https://my.mhsgenesis.health.mil/ or call 910-450-4500 (some prescriptions may require additional information/appointments at the providers discretion).
  • What If I want to speak to a nurse after normal business hours?  If it is an Emergency please dial 911 or go to the nearest Emergency room.  For a nurse please call MHS Nurse Advice Line 800-874-2273 option 1.
  • Can I drop off my child’s physical form to be completed without an appointment? Yes forms can be dropped off If your child has an updated well visit. EFMP/Overseas Screening may require additional visit or information.
  • My provider has put in a referral for my child what’s next? Please call 910-450-4357 after 48-72 working hours to activate your referral.
  • How can I provide constructive feedback regarding my experience at Naval Medical Center Camp Lejeune Pediatrics? Put your comments on ICE. https://ice.disa.mil/​

Contact Us

Hours

Monday–Friday
7:30 a.m.–4:30 p.m.

Weekends & Holidays
CLOSED

Phone

Phone - 910-450-4500 
FAX - 910-450-4783

MHS NURSE ADVICE LINE
910-450-4357, OPTION 2
Don't forget to keep your family's information up-to-date in DEERS.