Welcome To NMCCL Uniform Business Office (UBO) Division
Mission: To maximize allowable health care cost recovery to support the mission of NMCCL.
The UBO generates additional spending authority for the command by billing other payers for healthcare services under the Third Party Collections (TPC), Medical Services Account (MSA), Medical Affirmative Claims (MAC), and Trauma programs.
Third Party Collections (TPC)
The Third Party Collection Program (TPCP) requires military treatment facilities to collect from third party payers the reasonable charges for medical services (inpatient, outpatient and ancillary services) provided to Uniform Services beneficiaries, excluding active duty. TPC means more money for the medical center -- All TPC collections go directly to our hospital's operating budget and used to enhance health care services provided to our beneficiaries.
Front desk personnel are key to the Third Party Collection Program’s success. They are required to collect Other Health Insurance (OHI) information on all non-active duty patients who seek treatment at the hospital and forward this information to UBO. OHI information is collected using
DD Form 2569.
Frequently Asked Questions Regarding the TPC Program:
What effect will this program have on one's health insurance?
None. Health insurance is intended to cover medical services listed in the member's policy based on the premiums paid for those services. Health insurance premiums, unlike automobile insurance premiums, usually do not increase due to hospitalization.
If the full cost of care is not collected, will the member get a bill from the hospital or insurance company?
No. Member will not be billed for any costs that we cannot collect. Member is not responsible for co-payments or deductibles not paid to us by Health Insurance Carrier, even if they appear on the member's Explanation of Benefits. Most insurance plans have a deductible that must be met before the plan starts to pay. When we file claims, the amount billed will be counted toward the member's deductible. As a result, member will actually spend less money out of pocket.
Does a non-active duty beneficiary need to provide my insurance information with every visit?
To collect benefits covered by third party payers, we must verify information that appears on a non-active duty beneficiary's health insurance identification card.
Medical Service Accounts (MSA)
Medical Bills can now be paid online at
PAY.GOV (Instructions)
MSA consists of billing and collecting funds for medical and dental services, including elective cosmetic surgery procedures
(Cosmetic Surgery Superbill).
MSA provides a complete and reliable financial record of transactions including collections control, accounts receivable, and deposits.
Who is an MSA/Pay Patient?
Department of Defense (DoD) beneficiaries, where applicable
Other government agencies
DoD civilians and contractors
Non-Appropriated Fund (NAF) employees
Authorized foreign military members
DoD Dependent School employees
Army and Air Force Exchange Services (AAFES) employees
Secretarial Designees
Civilian emergency patients
Other non-DoD beneficiary patients authorized to receive treatment in MTFs
Medical Affirmative Claims(MAC)
The mission of the MAC division is to recover the reasonable value of medical care rendered for injuries or illnesses provided at government expense to DoD beneficiaries under circumstances creating third party tort liability (e.g. motor vehicle accident, animal bite, product liability, slip & fall, or worker's compensation). The circumstances surrounding the injury could be a motor vehicle accident, assault, on-the-job injury or other incident resulting in personal injury. The MAC office collects details and pertinent reports about the accident/injury and file a claim with the Navy Legal Service.
If you or your attorneys need to make any inquiries about a potential claim, a request can be made by contacting the JAG office via fax at 757-444-3527. They can also be reached via phone at 757-440-6300.
If a copy of your medical records is required, you can obtain this by coming into the hospital or faxing a request to medical records at 910-450-4167.
Trauma
Our trauma patients are categorized as civilian patients who are not covered beneficiaries but are authorized to receive care at an approved Department of Defense (DOD) Medical Treatment Facility (MTF) who has been granted authority under the Section 717 of the National Defense Authorization Act (NDAA) 2017. These patients must meet certain criteria that is determine by the MTF upon admission.