Customer Service/Patient Relations

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

If you need information for Medical Records, Birth Certificates, Overseas Screening, or Medical Boards, call the Patient Administration Department at (910) 450-4162 or e-mail them at usn.lejeune.navhospclnc.list.nhcl-pad-roi@mail.mil. 

For detailed information please select Patient Administration / Medical Records / Birth Certificates under Patient Resources in the blue column on the left.
 

Patient Advocate 

Patient advocates advise and help you with problems or concerns at this facility. 
 
Beneficiary Counseling and Assistance Coordinator (BCAC)  
BCACs educate and help you with TRICARE-related inquiries.
 
Debt Collection Assistance Officer (DCAO) 
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
 
Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.